We are the 4th largest operator of cable television systems in the United
States, serving approximately 6.2 million customers, after giving effect to our
pending acquisitions. We are currently the 6th largest operator of cable
television systems in the United States serving approximately 2.7 million
We offer a full range of traditional cable services. As part of our "wired
world" vision, we are also beginning to offer an array of new products and
- digital television;
- interactive video programming; and
- high-speed Internet access.
We are also exploring opportunities in telephony.
These new products and services will take advantage of the significant
bandwidth of our cable systems. We are accelerating the upgrade of our cable
systems to more quickly provide these products and services.
Our objective is to increase our operating cash flow by increasing our
customer base and the amount of cash flow per customer. To achieve this
objective, we are pursuing the following strategies:
INTEGRATE AND IMPROVE ACQUIRED CABLE SYSTEMS. We seek to rapidly integrate
acquired cable systems and apply our core operating strategies to raise the
financial and operating performance of these systems. Our integration process
occurs in three stages:
SYSTEM EVALUATION. We conduct an extensive evaluation of each system
we acquire. This process begins prior to reaching an agreement to purchase
the system and focuses on the system's:
- business plan;
- customer service standards;
- management capabilities; and
- technological capacity and compatibility.
We also evaluate opportunities to consolidate headends and billing and
other administrative functions. Based upon this evaluation, we formulate
plans for customer service centers, plant upgrades, market positioning, new
product and service launches and human resource requirements.
IMPLEMENTATION OF OUR CORE OPERATING STRATEGIES. To achieve Charter's
high standards for customer satisfaction and financial and operating
- attract and retain high quality local management;
- empower local managers with a high degree of day-to-day operational
- set key financial and operating benchmarks for management to meet,
such as revenue and cash flow per subscriber, subscriber growth,
customer service and technical standards; and
- provide incentives to all employees through grants of cash bonuses and