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S-4
RENAISSANCE MEDIA GROUP LLC filed this Form S-4 on 06/12/1998
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                            EXHIBIT C-3 (Page 1 of 3)

            SUPPORT SERVICES FOR THE CCS PRODUCTS (excluding Vantage)
            ---------------------------------------------------------
         (Note: for Vantage support detail - see page 2 of Exhibit C-3)
         --------------------------------------------------------------

Product Support Center
The customer Product Support Center provides Customer with advice, consultation
and assistance to use CCS Products and diagnose and correct problems that
Customer may encounter with the then-current version of CCS Products. CSG will
offer the Product Support Center remotely by telephone, fax or other electronic
communication twenty-four hours a day, seven days a week. Customer will bear all
telephone and other expenses that it may incur in connection with the Product
Support Center. Every customer problem is assigned a tracking number and a
priority. Problems are resolved according to their assigned priority. See
attached list detailing "Priority Levels".

Account Management
CSG will provide an account manager which is shared resource which will serve as
Customer's liaison to all other CSG support services and will be responsible for
ensuring customer satisfaction. Through periodic status reports and occasional
on-site visits when necessary, the account manager will assist Customer with
their use of CCS Products and keep them abreast of new developments in CSG's
products and services.

Updates
Subject to the terms set forth in this Schedule C, product Updates include
                                       ----------
software corrections, the fixes and updates that CSG may make generally
available. These Updates are delivered to Customer accompanied by bulletins
describing the updates and installation instructions. CSG will not provide
Updates due to changes or new releases in Customer's vendor products. Custom
software modifications are NOT included under the Basic Support Package as
Updates but rather are covered as Technical Services under Schedule B.
                                                           ----------

Publications
The customer will receive updates to all published documentation for CCS
Products.

Third Party Software
The maintenance and support for third party software is provided by the licensor
of those products. Although CSG may assist in this maintenance and support with
front-line support, CSG will have no liability with respect thereto and Customer
must look solely to the licensor.

- --------------------------------------------------------------------------------

                 PRODUCT SUPPORT CENTER FOR THE CCS PRODUCTS 
                 -------------------------------------------
                     PRIORITY LEVELS - (excluding Vantage)
                     -------------------------------------
         (Note: for Vantage support detail - see page 2 of Exhibit C-3)
         --------------------------------------------------------------

When contacting the PRODUCT SUPPORT CENTER, the caller should be prepared to
provide detailed information regarding the problem and the impact on the
operation and the end user. Each problem or question is assigned a tracking
number and a priority. The priority is set to correspond with the urgency of the
problem. It is very important that the customer describe the urgency of the
problem when it is reported. The priority levels are described below:

 .    CRITICAL (PRIORITY 1): Complete loss of functionality, system outage or
     down production system. Customers cannot access the system, cannot perform
     any function due to the hardware being down, are experiencing network
     control or communication problems, or are unable to process. The customer
     will receive immediate response and prioritized at the highest level. Once
     control has been regained, efforts are then made to determine the "root
     cause" of the problem. Considering the nature of the cause, the problem is
     adjusted to one of the other priorities and processed accordingly. While a
     Critical (Priority 1) problem exists, the Product Support Center commitment
     is to provide around-the-clock support until customers
     system/network/application is restored to operational status.

 .    SERIOUS (PRIORITY 2): Partial loss of functionality, or loss of critical
     functionality. The Customer's production/processing system is not down but
     there is an impact within the system/network. The Customer will receive
     immediate response. If the problem persists, the control of the network may
     be lost and/or end-user impacts may become serious. The Customer will
     receive immediate response. The Product Support Center's goal



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 THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
                          THEIR RESPECTIVE COMPANIES