EXHIBIT A-2 (PAGE 2 OF 3)
B) RECOMMENDED SITE VISITS
. Overview of the conversion/implementation process. This incorporates
reviewing conversion tasks, timeline and responsible parties.
. Establish and/or review of corporate standards, as they relate to User Data
File, Code Tables, Service Codes and Report settings.
. Define Conversion Specifications. This process defines fields, values and
variables used on current billing processor and how that will be converted to
. Review set up of User Data File, Code Tables and reports.
. Review pricing and taxing structure of video site.
. Review and approve Conversion/Implementation Specifications;
. Review statement file settings.
. Assist the site with defining new procedures for policies that pertain to the
. CSG training will be on-site to conduct "Train the Trainer" courses for
site's training staff.
. CSG trainers will train site staff on CCS facets and functionality, based
upon agenda and needs created by Video site management.
. Includes 1 instructor for 3 days.
. Audit converted data the morning after merge.
. Coordinate input of accumulated backlog (work orders, payments, adjustments
. Review exceptions created through conversion/implementation process and take
. Review pricing and taxing structure.
. Balance cash.
. Review reports and assist with determining needs for daily distribution.
. Review and release first cycle of generated statements.
. Review reports.
. Assist with month-end financial balancing.
. Provide potential solutions for day to day procedural issues. (i.e. work
order printing, routing, dispatch, converter inventory).
C) DATABASE CLEAN--UP
Homes Passed. All addresses that currently reside on your database will be
compared against the Group One Zip +4 files. The following items will occur:
. Street names, suffixes (street, avenue) will be standardized in accordance
with U.S.P.S. records.
. Nine digit zip code established - normally from 90-98% of address will be
assigned the 4 digit add-on list of addresses that did not meet U.S.P.S.
standards will be provided. Rural areas may have lower percentages.
. Bar-coding of Zip + 4 statement will be performed by CSG.
. Re-zip of your data base occur every quarter - this allows CSG to continue to
qualify for the highest postal discounts.
. List of duplicate address records will be provided for cleanup purposes.
Converter Data Base. All converters will be passed through CCS edit programs,
the following items will occur:
CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES.